3PL Software: Businesses Needing It and How Is It Helpful?

The common objective of third-party logistics (3PL) firms is to assist their customers in completing orders as precisely, effectively, and swiftly as feasible. However, what is 3PL software, how can you select the best option for your business, and what are the advantages?

Any business’s operations revolve around order fulfillment, and those who wish to succeed must guarantee a smooth last-mile delivery procedure. For this reason, companies include your services as a 3PL in their overall plan. But these days, without the appropriate tools, last-mile services cannot be effectively provided.

CartonCloud provides 3PL software to automate processes, optimize routes to save delivery times, and provide last-mile visibility through real-time tracking, communication, and data visualization.

AI is improving last-mile deliveries by replacing manual data entry and processes. Though cutting-edge technology like artificial intelligence and machine learning represent the future of last-mile logistics, industry executives concur that automation is a positive move. These days, the perfect 3PL system should include a wide range of features to assist you in meeting changing client demands, which more often involve last-minute adjustments, volume fluctuations, and a need for greater end-to-end process knowledge. All of that is possible with 3PL software, which also successfully integrates with the technology of your partners.

Critical 3PL Software Features to Look For

After answering the initial query, “What is 3PL software?” What are the most important characteristics when selecting a 3PL system for your business?

Route optimization

With the help of a 3PL system, organizations can effectively plan multi-leg, multi-stop routes for their drivers and carriers, thereby managing their complex shipping needs. An efficient program for 3PL providers takes into account a variety of routing limitations, such as preferred time windows, cost, driver expertise, etc., to help meet tight delivery windows while exceeding customers’ expectations. Route optimization allows businesses save money on labor, gasoline, and car maintenance in this way.

Real-time visibility

The planning and control of transportation in conventional ways blind dispatchers to what drivers are doing on the road. There have always been delays and disturbances when using outdated transportation management systems to share and translate data in real time. On the other hand, dispatchers may access real-time information about drivers’ whereabouts and statuses through a sophisticated 3PL solution. They can also receive updated ETAs for each order and welcome any new information from the end user.


Without well-organized data, it isn’t easy to make a data-driven choice. Disparate yet significant data sets are made available to dispatchers, managers, and corporate executives via legacy technologies that cannot be connected. A centralized system that receives data from several sources and creates a single source of truth that can be accessed internally and by carriers and shippers when needed is a must-have for 3PL solutions these days.

Modular customer communication capabilities

Dealing with losing control of their brand is one of the biggest issues companies have when they outsource their delivery. Consumers don’t distinguish between deliveries made by owned fleets and those made by other parties; a poor delivery experience is a terrible delivery experience. Because of this, ensuring that the delivery experience is one that promotes the client’s brand is one of the most effective ways 3PLs can provide value for retailers and other companies. In an ideal world, you might simply alter the messages you send according to the people you are serving.


Since their companies have grown larger than what the internal team can manage, many enterprises now outsource their logistics needs to outside parties. If your software isn’t scalable, prospective customers could question why they should depend on you for scalability requirements.

Invoicing and billing functions

Erroneous and slow invoicing is a prevalent issue in the third-party logistics industry. To ensure that bills are generated automatically, quickly, and error-free, it is imperative to locate software with automated billing features.

Understanding the Benefits of 3PL Programs

Regardless of your specialty, your ability to please their clients will ultimately determine how successful you are. Shippers today desire precise and expeditious order fulfillment, just as consumers do. They also want to be able to follow their directions from anywhere at any time. You can obtain a number of noteworthy advantages if your 3PL software is able to satisfy these requirements:

Cost savings

With the correct 3PL tool, businesses may save on a variety of expenses, including gasoline expenditures, vehicle upkeep, cost per delivery, and more. For starters, route optimization assists in determining the fastest routes, hence reducing fuel costs and driving hours. Having total insight also facilitates exception management, which lowers the cost of unsuccessful deliveries.

Time savings through automation

Errors increase when different order fulfillment phases are handled manually. This is due to the fact that people are inherently flawed. On the other hand, users can obtain the information they require more swiftly and accurately when using your last-mile delivery system, which can automatically ingest, store, and analyze data in a centralized location without the need for human intervention.

Improved accuracy

By automating and integrating various components of their supply chain processes, shippers and third-party logistics providers can both save time. To save back-end staff time, invoices and driver payments, for example, can compute automatically. This eliminates the need for manual invoice and report generation. Automation is further enhanced through integration with other technologies.


Businesses have more flexibility with 3PL management software, especially if it can be tailored to meet specific requirements. Consider the example of route optimization. You can create routes that genuinely satisfy your goals if you can choose the limitations that the algorithm takes into account when determining the optimal routes. When modifications occur, you will then have a solid framework upon which to build. You will also be able to dynamically re-optimize your routes in accordance with your predetermined business objectives.


Businesses can expand their operations by adding additional trucks, drivers, and clients without sacrificing efficiency by utilizing cloud-based 3PL systems.